Manufacturer’s Limited Warranty

Fluent Borealis Disc Golf Basket

Warranty Term: 25 years from the original purchase date
Product: Fluent Borealis Disc Golf Basket
Issued by: Fluent Disc Sport Inc.

1. Our Warranty Promise

The Fluent Borealis Disc Golf Basket is built for long outdoor service life. When it is properly installed, used for its intended purpose, and maintained on a reasonable schedule, Fluent Disc Sport Inc. warrants the Borealis basket against defects in materials and workmanship for 25 years from the original purchase date.

This warranty is meant to support owners who take care of their investment. Disc golf baskets live outdoors. They see weather, sun, freeze-thaw cycles, player contact, maintenance equipment, public use, and sometimes a little more enthusiasm than expected. Regular care helps the product perform properly, helps small issues get corrected early, and helps us stand behind the basket for the long term.

2. Who Is Covered

This warranty applies to the original purchaser, project owner, municipality, school, club, course operator, or property owner that purchased the product from Fluent Disc Sport Inc. or an authorised Fluent Disc Sport dealer.

Where a basket is installed as part of a public course, private course, school course, municipal project, park project, or similar permanent installation, the warranty follows the installed basket at its original site, provided that ownership, installation, and maintenance records can be reasonably documented.

3. What Is Covered

During the warranty term, Fluent Disc Sport Inc. will, at its discretion, repair, replace, or provide replacement parts for a Borealis basket that has failed because of a defect in materials or workmanship.

Covered defects may include:

• Structural failure of the basket, pole, tray, or top assembly caused by a manufacturing defect.
• Premature failure of welds, formed components, or factory-supplied hardware under normal disc golf use.
• Abnormal corrosion that is clearly inconsistent with the expected service life of the product, provided that the basket was properly installed, maintained, and used in a suitable environment.
• Factory coating or finish defects present at the time of delivery or appearing shortly after installation, provided they are reported promptly.

4. Proper Installation Is Required

Proper installation is required for this warranty to apply. A disc golf basket is only as reliable as the ground, sleeve, footing, drainage, and assembly supporting it.

The Borealis basket must be installed according to Fluent Disc Sport’s published installation instructions, project specifications, or written instructions approved by Fluent Disc Sport Inc.

Proof of proper installation may include:

• Dated installation photos.
• Installer notes or sign-off sheets.
• Concrete, sleeve, footing, or anchor specifications.
• Invoices or work orders from a contractor, course builder, municipality, or approved installer.
• Project drawings or installation records.
• Photos showing final plumb, level, height, drainage, and surrounding grade.

If installation records are not available, Fluent Disc Sport may still assess a claim using photos, site information, and product condition. However, warranty coverage may be declined if the product failure appears to be related to improper installation, inadequate footing, unstable soil, poor drainage, incorrect assembly, missing hardware, unsuitable mounting, or unapproved modification.

5. Required Maintenance

To keep the 25 year warranty in effect, the basket must be inspected and maintained on the schedule below. The required interval is based on both time and amount of use. The more a basket is used, the more often it should be checked.

Minimum Maintenance Schedule

For a normal course, one player round can be treated as one use of each basket on that course. For practice baskets, putting stations, or warm-up areas, owners should use a reasonable estimate based on activity level.

Maintenance Should Include

At each inspection, the owner or operator should:

• Confirm that the basket is plumb, secure, and sitting at the correct height.
• Check that the pole, sleeve, locking collar, tray, top assembly, and band are tight and secure.
• Inspect chains, connectors, rings, hooks, and attachment points for excessive wear, missing parts, deformation, or damage.
• Tighten or replace loose, missing, damaged, or worn hardware.
• Check the footing, sleeve, surrounding grade, and drainage for movement, frost heave, erosion, standing water, or soil instability.
• Remove debris, soil buildup, vegetation, and organic material from the basket and around the base.
• Clean the basket using mild soap and water when needed.
• Avoid abrasive cleaners, harsh chemicals, grinding, sanding, or aggressive pressure washing.
• Address scratches, chips, or exposed metal promptly using a suitable touch-up method recommended by Fluent Disc Sport.
• Inspect after storms, flooding, impacts, vandalism, maintenance equipment contact, or any event that may have damaged the basket.

6. Maintenance Records

Owners do not need complicated paperwork, but they do need to keep reasonable records. This helps confirm that the product has been cared for and helps us understand what happened if a problem develops.

Acceptable maintenance records may include:

• A dated inspection checklist.
• Dated photos.
• A simple maintenance log.
• Work orders.
• Emails or notes from staff, volunteers, contractors, or course managers.
• Receipts for replacement parts, touch-up materials, or repair work.

Warranty coverage may be declined, or the warranty may be considered void for the affected basket, if required maintenance was not performed, cannot be reasonably documented, or if lack of maintenance caused or contributed to the issue being claimed.

7. What Is Not Covered

This warranty does not cover damage, wear, or failure caused by:

• Improper installation, unstable footing, incorrect assembly, or unsuitable mounting.
• Failure to follow Fluent Disc Sport installation or maintenance instructions.
• Lack of required inspection, care, cleaning, adjustment, or maintenance.
• Normal wear from regular disc golf use.
• Cosmetic scratches, scuffs, fading, chalking, minor finish changes, or normal weathering.
• Chain wear, chain movement marks, or wear caused by normal catching action.
• Vandalism, theft, misuse, abuse, intentional damage, or unauthorised alteration.
• Impact from vehicles, mowers, snow removal equipment, falling trees, rocks, or other outside forces.
• Use of unapproved replacement parts, coatings, chemicals, cleaners, or hardware.
• Relocation, removal, reinstallation, or site modification unless approved by Fluent Disc Sport.
• Standing water, flooding, erosion, chemical exposure, fertilizer exposure, road salt exposure, irrigation overspray, or corrosive environments where the product is not maintained appropriately for those conditions.
• Acts of nature, extreme weather, fire, flood, lightning, windstorm, or other events outside normal use.
• Labour, equipment, shipping, travel, removal, reinstallation, downtime, loss of use, or other incidental costs, unless approved in writing by Fluent Disc Sport Inc.

8. Replacement Parts and Repairs

If a claim is approved, Fluent Disc Sport Inc. may choose to repair the product, supply replacement parts, replace the affected component, or replace the basket. Replacement parts may be new, refurbished, or functionally equivalent.

A replacement part or replacement product does not restart the 25 year warranty term. The original warranty term continues from the original purchase date.

9. Making a Warranty Claim

To make a claim, contact Fluent Disc Sport Inc. with the following information:

• Purchaser name, project name, and site location.
• Proof of purchase or project invoice.
• Installation date and installation documentation, if available.
• Maintenance records for the affected basket.
• Clear photos of the entire basket, the affected area, the footing or base, and the surrounding site conditions.
• A short description of the issue and when it was first noticed.

Fluent Disc Sport may request additional photos, video, site information, or return of the affected part before approving a claim.

10. Product Care Matters

The Borealis basket is designed to be a long-term piece of outdoor sport infrastructure. A small amount of regular care makes a real difference. Keeping hardware tight, keeping the basket clean, correcting drainage issues, replacing worn parts, and documenting inspections helps protect the product, the course, and the people who use it.

This warranty is not meant to discourage claims. It is meant to make sure that long-term product support is tied to proper installation, fair use, and reasonable care.

11. Legal Rights

This limited warranty gives the owner specific warranty protection from Fluent Disc Sport Inc. It is in addition to any rights or remedies that may apply under applicable consumer protection, sale of goods, or other laws. Nothing in this warranty is intended to limit rights that cannot legally be limited.

Fluent Solum Artificial Turf

Warranty Term: 15 years from the original purchase date
Product: Fluent Solum Artificial Turf
Issued by: Fluent Disc Sport Inc.

1. Warranty Period and Scope

Fluent Disc Sport Inc. warrants Solum turf material supplied by Fluent against covered defects in materials or workmanship for 15 years from the original purchase date.

The 15-year period is the duration of this limited warranty against covered defects in the Solum turf material. It is not a representation that the turf will remain unworn, retain its original appearance or performance, or require no repair or replacement for 15 years. Service life varies with use, installation, environmental exposure and maintenance.

This warranty covers Solum turf material supplied by Fluent. It does not itself warrant the design, construction or performance of the underlying base, drainage, framing, anchors, adhesives or installation work. Any separate obligations Fluent expressly undertakes for those items remain governed by the applicable project agreement.

2. Who Is Covered

This warranty applies to the original purchaser, project owner, municipality, school, club, course operator, or property owner that purchased the product from Fluent Disc Sport Inc. or an authorised Fluent Disc Sport dealer.

Where the turf is installed as part of a permanent tee pad, practice area, school course, public park, private course, or similar project, the warranty follows the installed turf at its original site, with ownership, installation and maintenance assessed using reasonably available records and alternative evidence under Section 6.

3. Covered Defects and Wear Assessment

Fibre loss, backing separation or other deterioration qualifies only where the failure is attributable to a defect in materials or workmanship. The location or age of deterioration alone does not establish a covered defect.

Fluent will reasonably assess the available evidence, which may include the nature and distribution of the failure, installation conditions, maintenance, environmental exposure, footwear, use intensity, photographs, samples and testing. Normal abrasion, flattening and consumption of the wearing surface remain excluded. Concentrated wear does not, by itself, establish or rule out a manufacturing defect.

Covered defects may include manufacturing defects in the turf surface, backing or construction, including defects that prevent the material from being installed or used as intended. Claims remain subject to the assessment described above.

4. Approved Applications, Normal Footwork and Unsuitable Footwear

Approved applications are disc golf tee pads and disc golf practice areas installed and used in accordance with the applicable Solum instructions and any written project conditions.

Approval for a practice area does not constitute a guarantee of a particular traffic capacity or wear life. Other sports and materially different mechanical uses require Fluent’s written approval identifying the application and any additional conditions.

Normal disc golf planting, weight transfer and pivoting in suitable athletic footwear do not, by themselves, invalidate this warranty. Ordinary wear resulting from those activities remains excluded.

Damage caused by metal spikes, sharp or damaged sole components, or other footwear unsuitable for the approved application is excluded to the extent that the footwear caused or materially contributed to the claimed damage.

5. Installation Guidance

Install Solum Artificial Turf according to the applicable Fluent Disc Sport installation instructions and any written project conditions. Installation and recordkeeping deficiencies are assessed under the causation and evidence provisions in Section 6.

Unless Fluent Disc Sport has approved a different system in writing, a warrantable tee pad installation should include:

• A stable, compacted subgrade.
• Suitable separation fabric or geotextile where required by soil conditions or project specifications.
• A properly compacted crushed gravel base, typically 8 inches total depth for permanent disc golf tee pads, or the project-specific depth approved by Fluent Disc Sport.
• Positive drainage that moves water away from the tee pad and prevents prolonged saturation of the base.
• Proper surface grading so water does not pond on or beside the turf.
• Secure edge restraint, framing, fastening, or anchoring appropriate for the site.
• Correct turf orientation, trimming, fastening, and seam treatment.
• Protection from wrinkles, unsupported edges, base settlement, sharp objects, and construction damage.

Proof of proper installation may include:

• Dated installation photos showing excavation, base construction, compaction, drainage, edge restraint, and finished surface.
• Contractor, installer, volunteer crew, or staff notes.
• Invoices, work orders, or project records.
• Material tickets for gravel, geotextile, edging, fasteners, or related materials.
• Photos showing finished grade, edge restraint, and surrounding drainage.

If installation records are not available, Fluent will consider alternative evidence, including photographs, site information and product condition, when assessing the claim.

6. Maintenance, Records and Repairs

An installation, maintenance or recordkeeping deficiency does not automatically cancel coverage for unrelated defects. Coverage may be declined to the extent that the deficiency caused or materially contributed to the claimed failure, or materially prevents a reasonable assessment after alternative evidence has been considered.

Routine care expressly described in the applicable maintenance instructions does not require separate approval. Repairs involving cutting, seams, adhesives, infill, relocation or alteration require prior written approval, except for reasonable temporary measures needed to protect users or prevent further damage. Such measures must be documented and reported promptly.

Inspect and maintain the turf on the schedule below. The interval is based on both time and amount of use; tee pads and practice areas with heavier traffic need more frequent attention. The assessment provisions above apply to any deficiency.

Minimum Maintenance Schedule

For tee pads, one player round can be treated as one tee use per tee pad. For practice areas or throwing stations, owners should use a reasonable estimate based on activity level.

Maintenance Should Include

At each inspection, the owner or operator should:

• Remove leaves, sticks, stones, soil, litter, and organic debris from the turf surface.
• Check for low spots, soft areas, wrinkles, ripples, lifting edges, loose fasteners, exposed fasteners, or seam movement.
• Inspect the surrounding grade to confirm that water is shedding away from the tee pad.
• Clear blocked drainage paths and remove built-up soil or vegetation along the edges.
• Groom or brush the turf as needed to keep fibres standing and to reduce compaction in high-traffic areas.
• Check that edging, framing, anchors, and fasteners remain secure.
• Address small edge, seam, or fastening issues promptly, following the repair-approval and temporary-safety-measure provisions above.
• Remove weeds or vegetation growing at edges or through the base.
• Avoid sharp metal tools, aggressive scraping, direct flame, harsh chemicals, petroleum products, solvents, and unapproved cleaners.
• Avoid using metal snow shovels, plow blades, ice chippers, or de-icing chemicals directly on the turf unless specifically approved by Fluent Disc Sport.
• Inspect after storms, flooding, freeze-thaw events, vandalism, construction activity, mowing incidents, or equipment contact.

Maintenance Records

Owners do not need complicated paperwork, but they do need to keep reasonable records. Turf is a long-term surface system, and photos or simple notes make it much easier to identify whether an issue comes from the product, the installation, the site, or normal wear.

Acceptable maintenance records may include:

• A dated inspection checklist.
• Dated photos of each tee pad or practice area.
• A simple maintenance log.
• Work orders.
• Emails or notes from staff, volunteers, contractors, or course managers.
• Receipts for replacement fasteners, grooming tools, cleaning supplies, edge repairs, or drainage work.

7. What Is Not Covered

Subject to the coverage and assessment provisions above, this warranty does not cover damage, wear or failure to the extent caused or materially contributed to by:

• Improper installation, poor base construction, inadequate compaction, unstable soil, unsupported edges, or poor drainage.
• Failure to follow Fluent Disc Sport installation or maintenance instructions.
• Lack of required inspection, care, cleaning, grooming, repair, or maintenance.
• Normal wear from regular disc golf use.
• Expected fibre wear in high-traffic throwing areas.
• Minor matting, flattening, colour variation, fading, or normal weathering.
• Cuts, burns, melting, punctures, tears, snags, or surface damage caused by tools, unsuitable footwear as described in Section 4, equipment, vehicles, mowers, snow removal, animals, vandalism, smoking materials, fireworks, or other outside forces.
• Damage caused by petroleum products, solvents, harsh chemicals, adhesives, paints, de-icing salts, fertilizers, pesticides, or unapproved cleaners.
• Damage caused by standing water, flooding, blocked drainage, erosion, frost heave, root movement, settlement, or surrounding site conditions.
• Damage caused by unapproved infill, coatings, fasteners, adhesives, seam products, or repair methods.
• Unapproved relocation, removal, reinstallation or site modification, subject to the temporary-safety-measure provisions in Section 6.
• Acts of nature, extreme weather, fire, flood, lightning, windstorm, or other events outside normal use.

8. Remedy and Replacement Value

For an approved claim, Fluent may choose to repair the covered defect or supply replacement material reasonably sufficient to remedy the affected area. Approved replacement material is supplied without age-based proration.

A localized defect does not automatically entitle the owner to replacement of an entire pad, adjoining turf or other project components. Fluent will determine the reasonable repair extent, taking account of whether the proposed remedy can restore the affected area’s intended function. Replacement material may be a functionally comparable current product.

The exclusions for labour, removal, installation, freight and other incidental expenses continue to apply unless Fluent agrees otherwise in writing or applicable law requires otherwise. Replacement does not restart the original warranty period.

Replacement material may come from current production and may not be an exact colour or texture match to aged material already installed outdoors.

9. Notice and Claim Handling

Notify Fluent in writing promptly after discovering a suspected defect. Initial notice should identify the purchaser, installation, affected product and issue; supporting information may follow within a reasonable time.

Preserve relevant photographs, records and affected material. Do not dispose of or materially alter the claimed material before Fluent has had a reasonable opportunity to assess it, except where immediate action is reasonably necessary for safety or to prevent further damage.

Fluent will identify any requested inspection, sampling or return procedure and disclose responsibility for associated expenses before the owner incurs them. Additional damage caused by unreasonable delay or continued use after a problem becomes apparent is excluded to the extent attributable to that delay or use.

Supporting information may include:

• Purchaser name, project name, and site location.
• Proof of purchase or project invoice.
• Installation date and installation documentation, if available.
• Maintenance records for the affected turf area.
• Clear photos of the entire tee pad or turf area, the affected area, edges, seams, surrounding grade, and drainage conditions.
• A short description of the issue and when it was first noticed.

10. Product Care Matters

Solum Artificial Turf is designed to be a reliable surface for disc golf, but it is still part of an outdoor system. Keeping debris off the surface, maintaining drainage, securing edges, brushing high-traffic areas, and correcting small issues early can add years of useful service life.

11. Applicable Documents and Legal Rights

The applicable warranty is the version supplied or expressly incorporated into the sale, together with any agreed written project-specific amendments. Later website changes do not retrospectively reduce existing coverage.

Nothing in these provisions excludes, restricts or modifies rights, remedies or liabilities that cannot lawfully be excluded, restricted or modified.